Online Courses, Online Classes, Online Learning, Distance Learning, Online Management Courses Online Training Provider
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WODIA TRAINING INSTITUTE (WOTI)
MANAGEMENT TRAINING AND SKILLS DEVELOPMENT
WOTI COMPLEX
Online Courses, Online Learning, Online Education, Online Classes, eLearning in Civility in the Workplace
--- Online Learning Just in the comfort of your Home. Access Up to 140 Courses
Self-Paced Home Study, Online Courses
with Accredited Certificates
Home Study, ELearning, Online Courses, Classes to Enhance Your Career,
Personal Development, Sales and Workforce in Business and Management
Develop yourself, improve your management skills, promote
efficiency, sales and acquire leadership competence with
online learning that enhances you Skills and Knowledge.
STEPS TOWARDS ENGAGING IN ONLINE LEARNING
Step 1- Access up to about 140 Courses in Soft Skills including Administrative Skills, Career
Development, Human Resources, Personal Development, Sales and Marketing and also
Information Technology in Microsoft Office.
Step 2. Pay the sum of N80,000 ( eighty thousand Naira only ) per head for Four Months.
Step 3- Access 140 courses for Four Months. Learn, Practice, Take Notes, Improve your Skills.
Step 4- Choose the 6 courses you would wish to obtain Certificates.
Step 5- Obtain your Certificates after successful completion of the 6 courses within
Four Months.
Step 6- Become more creative, strategic, organized and confident with enhanced knowledge
in Administration, Information Technology, Leadership, Marketing, Project and Human
Resource Management. These will lead to Career Advancement, Personal Development that
will strengthen your knowledge in Business, Management and Microsoft Office Skills.

Copyright 2007-Till Date@thewodia.org
Telephone: +234 (0)8023079485;
+234 (0 8133754358
Civility In The Workplace Course Outline:
Module One: Getting Started
Icebreaker
Housekeeping Items
The Parking Lot
Workshop Objectives
Module Two: Introduction
What is Uncivil Behavior?
Three Reasons Why You Should be Civil
Dealing with Difficult Personalities
Costs and Rewards
Case Study
Review Questions
Module Three: Effective Work Etiquette
Greetings
Respect
Involvement
Being Politically Correct
Case Study
Review Questions
Module Four: Costs and Rewards
Incivility and the Costs
Civility and the Rewards
Four Causes of Incivility
How to Overcome It
Case Study
Review Questions
Module Five: Conflict Resolution
Collaborating
Competing
Compromising
Accommodating
Avoiding
Case Study
Review Questions
Module Six: Getting to the Cause
Examining the Root Cause
Creating a Cause and Effect Diagram
Forgiveness
Benefits of Resolution
Case Study
Review Questions
Module Seven: Communication
Para-verbal Communication
Non-Verbal Communication
Listening Skills
Appreciative Inquiry
Case Study
Review Questions
Module Eight: Negotiation
Three Sides to Incivility
Mediation
Arbitration
Creative Problem Solving
Case Study
Review Questions
Module Nine: Identifying Your Need
Completing a Needs Analysis
Focus Groups
Observations
Anonymous Surveys
Case Study
Review Questions
Module Ten: Writing a Civility Policy
Designating the Core Group
Defining What is Unacceptable Behavior
Defining the Consequence
Writing the Policy
Case Study
Review Questions
Module Eleven: Implementing the Policy
The First Steps
Training
Addressing Complaints
Enforcing Violators
Case Study
Review Questions
Module Twelve: Wrapping Up
Words from the Wise
Review of Parking Lot
Lessons Learned
Completion of Action Plans and Evaluations.
ONLINE COURSE, ONLINE CLASSES, ELEARNING
COURSE CONTENTS OF
CIVILITY IN THE WORKPLACE